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OCREVUS Patient Navigators

Your OCREVUS Patient Navigator is your point of contact for assistance during your patients’ treatment, including access, reimbursement and administration coordination support.

Patient Navigators can help you with:

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Enrollment

Answer questions you or your patients may have throughout the enrollment process.

benefits investigations

Benefits investigations (BIs)

Walk your patients through the results of their BIs and help them understand next steps.

prior authorizations

Prior authorizations (PAs)

  • Help you identify if a PA is necessary
  • Offer resources as you obtain PAs for your patients
  • Follow up with the payer regarding PA status
  • Provide PA forms

Patient-related communications can be securely* emailed directly to your Patient Navigator, without the need for a login or portal.

patient assistance

Financial assistance

Help identify financial assistance options for eligible patients

infusion coordination

Administration coordination

  • Help locate treatment site options
  • Work with you and your patients to schedule treatments
  • Walk patients through a treatment checklist to help them prepare for treatment
benefits reverification

Automatic benefits reverification

  • Reverify patients’ benefits prior to their next scheduled treatment
  • Coordinate with patients, practices and treatment sites (if applicable) to schedule the next treatment

*Genentech uses a secure server to send, store and receive all emails.

phone

For assistance, call (877) GENENTECH/(877) 436-3683
6 a.m.–5 p.m. PT, Monday through Friday